Support: how to reach a human at Setva
Support is one email address, read by the people who write the app. No ticket queue, no bot, no phone menu. Tell us what happened and we will answer you.
How to reach us
Write to jannafta@gmail.com. That address goes to the team that builds Setva, not to an outsourced desk.
We answer every email, usually within a couple of business days. Weekends and holidays run slower.
Three things make the answer faster: your iPhone model and iOS version, the app version from the Me tab, and what you expected to happen next to what actually happened. A screenshot beats a description.
Leave your dose, your symptoms and the rest of your health details out of the email unless the bug is about them. We do not need them, and we would rather not be holding them.
What we cannot answer
We cannot give medical advice. Not what dose to take, not whether to skip one, not whether to split a pen, not what to do about nausea that has lasted four days. Those belong to your prescriber or your pharmacist, who know your history and can examine you.
If you think you are having a medical emergency, stop reading and call your local emergency number.
If you had a bad reaction to a medicine, tell your prescriber first. In the United States you can also report it to the FDA through MedWatch at fda.gov.
Billing, cancelling and refunds
Apple handles every payment. Setva never sees your card, and we cannot charge you, change your plan or issue a refund from our side.
You cancel in iOS Settings, under your name, then Subscriptions. Cancelling stops the renewal and you keep access until the period you already paid for runs out.
Refunds go through Apple at reportaproblem.apple.com, using the Apple Account that made the purchase. If Apple says no and you still think the charge was a mistake, write to us anyway and we will tell you everything we can see, which by design is very little.
Bugs and feature requests
Same address for both. Say what you were doing, what the app did, and what you wanted it to do instead.
We read all of them and we keep the list. We will not promise a date, and we will not tell you a feature is coming when it is not. If the answer is no, you get a no and the reason.
Write to us
Support goes to a person, not a ticket queue. Email jannafta@gmail.com and you will get an answer.
Questions people ask
How do I cancel my subscription?
Open iOS Settings, tap your name at the top, then Subscriptions, then Setva, then Cancel Subscription. Apple runs the billing, so that is the only place it can be done. You keep access until the period you paid for ends, and nothing renews after that.
Can I get a refund?
Refunds are Apple's call, not ours. Request one at reportaproblem.apple.com with the Apple Account that bought the subscription. We cannot issue it, and we cannot see your payment details.
What happens to my data if I delete the app?
The copy on that iPhone goes with it. If you had iCloud sync turned on, the record stays in your own private iCloud until you remove it there too. There is nothing for us to delete, because your dose history never reaches us in the first place.
Does Setva work without internet?
Yes. Logging, the curve, the side effect patterns and the weight trend all run on the iPhone itself. The internet only matters for syncing to your other devices through iCloud, and that catches up on its own once you are back online.
Is there an Android version or a web app?
No. Setva is an iPhone app, with an Apple Watch app and widgets. There is no Android build and none planned right now. The curve calculator on this site is free and runs in any browser, Android included.
How do I ask for a feature?
Email jannafta@gmail.com and describe what you would do with it, not just the name of the feature. Knowing which medicine you take and what you currently do by hand is what turns a request into something we can actually build.
The app is not out yet. What can I use today?
The curve calculator at setva.app/glp-1-calculator, which is free and needs no account. Join the waitlist on the home page to be first when it launches. That list is used for launch day and nothing else.